We process orders within 1-2 business days. Once your order is processed, we'll send you a tracking link.

Depending on your location it will take around 5 to 8 business days for your package to arrive.

We'll send you a tracking link as soon as your order is processed (1-2 business days), you can also view your order status here:

TRACK MY ORDER

Our jewelry is crafted with high-quality materials designed to last.

We offer lifetime warranty for all products to back that up, covering all defects and color defects (excluding lost items).

If you ever have an issue, just contact us at help@lucia-jade.com and we'll send you a brand new replacement. No questions asked.

Tips for caring for your Lucia Jade Jewelry:

• Avoid wearing jewelry whilst doing housework, yard work and any other kind of rough work.
• Don’t let your jewelry come in contact with chlorine or bleach.
• Store your jewellery in a fabric lined case/box to prevent scratching.

Tips for cleaning your Lucia Jade Jewelry:

• Jewel cleaner: Use any liquid jewelry cleaner for diamonds. Read the label clearly and follow instructions.
• Detergent bath: Prepare a small bowl of warm water and a mild household liquid detergent that doesn’t contain bleach. Brush the jewelry with a soft brush until you have created a lather around it. Rinse jewelry with warm water and pat dry with a lint-free cloth.
• Ultrasonic cleaning machine: There are many types of these small machines available. They will clean any piece of jewelry that can be soaked in a liquid within a matter of minutes. When the machine is turned on, a high-frequency turbulence is created.

Yes! We ship to almost every country worldwide. If you see your country as an available shipping location at checkout, we ship there!